Description

Join our dynamic team to advance your analytics career and shape the future of customer experience at Chase.

As a Quant Analytics Associate within the Data and Analytics team, you will leverage data-promoten insights to improve customer journeys and operational performance.

Job responsibilities

• Lead and support partnerships with key Operations stakeholders and Product groups, applying strong business and data expertise
• Provide analytics leadership to Product strategy groups across the CCB Operations organization
• Develop and report on Operations performance metrics and KPIs using advanced analytical methods
• Analyze customer interactions across multiple channels to identify friction points and improvement opportunities
• Build business cases, design tests, and analyze program performance to inform customer strategies
• Prepare and deliver presentations of insights and recommendations to executives and business partners
• Create automated visualizations and self-service tools using Tableau, Adobe Analytics, SQL, and Alteryx

Required qualifications, capabilities, and skills

• Bachelor's or Master's degree in a quantitative or related field
• Five years of experience in data analytics or a related field
• Hands-on experience with at least four of the following: SQL, Python, SAS, Tableau, Alteryx
• Experience sourcing, transforming, and analyzing structured and unstructured data
• Strong understanding of data mining, statistical concepts, forecasting, and predictive modeling
• Excellent communication and presentation skills with ability to engage senior leaders
• Demonstrated leadership, problem-solving, and decision-making abilities in a fast-paced environment

Preferred qualifications, capabilities, and skills

• Experience with machine learning and advanced analytics methods
• Ability to mentor team members and foster growth opportunities

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.\n